Payment, Returns & Refunds

No. Refunds are not issued once an order has been shipped and delivered successfully, except in cases of verified damage or defect at the time of delivery.

Exchanges are accepted only if the product is received in a defective, damaged, or tampered condition. Any such issue must be reported within 48 hours of delivery with proper evidence.

If your order arrives damaged or tampered, please contact our support team within 48 hours of delivery via phone or email. Clear images or videos of the package and product may be required for verification.

Once your request is reviewed and approved after inspection, an exchange will be processed. Approval is subject to internal quality verification and compliance with our policy terms.

No. Returns or refunds are not applicable for reasons such as taste preference, color, or personal expectations, as individual experiences may vary with wellness supplements.

Orders are typically processed within 24–48 business hours after successful payment confirmation, excluding weekends and public holidays.

• Metro cities: 3–5 business days
• Non-metro & remote areas: 5–7 business days

Delivery timelines may vary due to location, logistics, or unforeseen circumstances.

Yes. Once your order is dispatched, tracking information is shared via SMS or email so you can monitor your shipment.

While we strive to meet estimated delivery timelines, WiseVerso is not responsible for delays caused by courier partners, weather conditions, strikes, or force majeure events beyond our control.